--- title: Support description: "All Prime Controls products are hand-assembled and inspected by our experts right here in the USA. Need help? For service or repairs, please call our world headquarters at +1-866-435-8659 or email VIP@PRIMECONTROLS.COM." --- Product Search: **   What are you looking for? Search [![new-logo](https://www.primecontrols.com/hs-fs/hubfs/new-logo.png?width=604&name=new-logo.png)](https://www.primecontrols.com/) [Get a Quote](https://www.primecontrols.com/product-finder) [Contact Us](https://www.primecontrols.com/support#contactus) USA: **[1 (866) 435-8659](tel:18664358659)** INT: **[+1 (937) 435-8659](tel:+19374358659)** [vip@primecontrols.com](mailto:vip@primecontrols.com) - [![](https://www.primecontrols.com/hs-fs/hubfs/home-assets/in-white.png?width=24&height=23&name=in-white.png "in-white.png")](https://www.linkedin.com/company/prime-controls-inc) - [![](https://www.primecontrols.com/hs-fs/hubfs/home-assets/fb-white.png?width=24&height=23&name=fb-white.png "fb-white.png")](https://www.facebook.com/Prime-Controls-Inc-155495324493457/) - [![](https://www.primecontrols.com/hs-fs/hubfs/home-assets/youtube-white.png?width=31&height=22&name=youtube-white.png "youtube-white.png")](https://www.youtube.com/channel/UCCsVPsYXr6furo0oaliN-bw) [### support # Quality Sensors and Controls Delivered on Your Timeline   ](https://www.primecontrols.com/support#) ![Prime Controls Support image](https://www.primecontrols.com/hs-fs/hubfs/Product%20Images%20(placed%20by%20LMG)/support-image.jpg?width=472&height=342&name=support-image.jpg) #### Need Support? For service or repairs, please call our world headquarters at +1 (937) 435-8659[+1 (937) 435-8659](tel:+19374358659) or email [support@primecontrols.com](mailto:support@primecontrols.com). [![See our service options](https://no-cache.hubspot.com/cta/default/2309012/9d88a3a8-e62b-431e-9e2d-2407bfca55dc.png)](https://cta-redirect.hubspot.com/cta/redirect/2309012/9d88a3a8-e62b-431e-9e2d-2407bfca55dc) #### Delivery and Returns All Prime Controls products are hand assembled and inspected by our experts right here in the USA. Same-day shipment is available on most parts for domestic customers. We understand that occasionally parts may be ordered in error and may require return. For those instances, we have outlined our return policy below. Items may be returned unopened and in original condition within 30 days of shipment date without incurring a restocking fee. A full refund for the items returned will be made or the balance due will be adjusted if the invoice hasn’t been paid. If the items returned affect the per piece price due to a discount given for quantity discounts, the per unit price may be adjusted to reflect an accurate price for the quantity ultimately received. We reserve this right. Items returned after 30 days of shipment date will incur a restocking fee in the amount of 20 percent of the value of the items returned. Items must be unopened and in original, new condition. #### Place an Order Contact one of our product experts to receive a quote or place an order. [![Contact us to place an order](https://no-cache.hubspot.com/cta/default/2309012/03b33ea4-2043-4d3b-b5b7-6a690e216c59.png)](https://cta-redirect.hubspot.com/cta/redirect/2309012/03b33ea4-2043-4d3b-b5b7-6a690e216c59) #### International Distributors Prime Controls has handpicked a select group of distributors to better serve our customers. [![See our international distributors](https://no-cache.hubspot.com/cta/default/2309012/6396739e-ece0-4826-b61d-52113f3261cf.png)](https://cta-redirect.hubspot.com/cta/redirect/2309012/6396739e-ece0-4826-b61d-52113f3261cf) ## Service & Repair Need help? For service or repairs, please call our world headquarters at +1-937-435-8659[+1 937-435-8659](tel:+18664358659) or email [support@primecontrols.com](mailto:support@primecontrols.com). ![Prime Controls Support probe image](https://www.primecontrols.com/hs-fs/hubfs/Product%20Images%20(placed%20by%20LMG)/support-probe.jpg?width=523&height=513&name=support-probe.jpg) #### Repair Procedure We hold high standards for within our repair department and strive for a 7-day turnaround. Upon arrival, the product will be inspected for defects. A diagnostic test will be performed to determine the malfunctioning components. If a problem with the product is found, the product will be fixed and will be tested and operated for 8 to 12 hours.   **All repairs are covered under warranty for three months from the day the product is shipped back to you.** ## Product End of Life  As part of our ongoing product development and product life cycle process. Prime Controls will periodically discontinue the sale of specific products. Prime Controls will always work to ensure there is a convenient replacement that meets or exceed the previous product specification. **[Click here](https://www.primecontrols.com/endoflife) to read Prime Controls' End of Life Policy.** **[Full list](https://www.primecontrols.com/endoflife) of End of Life Products.** ![topbg with fade](https://www.primecontrols.com/hs-fs/hubfs/topbg%20with%20fade.png?width=1091&name=topbg%20with%20fade.png)   #### Repair Rates For products outside of product warranty, standard repair rates may apply for certain products. Request quote for details. If no standard repair rate applies, repairs will be charged an hourly rate.  **Labor Rate:** $180 USD/hour **Labor Rate for Non-Prime Controls Products:** $360 USD/hour **Handling Rate for International:** $50 USD Flat [![SCHEDULE A REPAIR](https://no-cache.hubspot.com/cta/default/2309012/b5716a57-8ddb-4d2f-8c5d-643077d1d7ef.png)](https://cta-redirect.hubspot.com/cta/redirect/2309012/b5716a57-8ddb-4d2f-8c5d-643077d1d7ef) #### Field Service & Installation Rates Travel time, expenses, and materials are not included and will be charged additionally. **Monday-Friday:** $180 USD/hour ($270 USD/hour for weekdays over eight hours) **Weekends and Holidays:** $300 USD/hour [![SCHEDULE SERVICE](https://no-cache.hubspot.com/cta/default/2309012/9b34ff26-ce84-4e23-baa9-a2dbb70c6bc7.png)](https://cta-redirect.hubspot.com/cta/redirect/2309012/9b34ff26-ce84-4e23-baa9-a2dbb70c6bc7) ### Schedule a Repair or Service **+1-937-435-8659[+1 937-435-8659](tel:+18664358659)** [vip@primecontrols.com](mailto:vip@primecontrols.com) [View Our International Distributors](https://primecontrols-2309012-hs-sites-com.sandbox.hs-sites.com/company#International_Distributors) **World Headquarters:** 4528 Gateway Circle Dayton, OH USA 45440-1712 ### © Prime Controls, Inc. All Rights Reserved. - [![Linkedin logo](https://www.primecontrols.com/hs-fs/hubfs/home-assets/linkedin.png?width=23&height=21&name=linkedin.png "Linkedin")](https://www.linkedin.com/company/prime-controls-inc.) - [![Facebook logo](https://www.primecontrols.com/hs-fs/hubfs/home-assets/facebook.png?width=12&height=22&name=facebook.png "Facebook")](https://www.facebook.com/Prime-Controls-Inc-155495324493457/) - [![Youtube logo](https://www.primecontrols.com/hs-fs/hubfs/home-assets/youtube.png?width=23&height=21&name=youtube.png "Youtube")](https://www.youtube.com/channel/UCCsVPsYXr6furo0oaliN-bw) - [![x logo ](https://www.primecontrols.com/hs-fs/hubfs/x%20logo%20website%20footer%2025x25px.png?width=20&height=20&name=x%20logo%20website%20footer%2025x25px.png)](https://x.com/prime_controls)   ### PRODUCT CATEGORIES ### INDUSTRIES ### EXPERIENCE [End of Life Policy](https://www.primecontrols.com/endoflife) [Warranty](https://www.primecontrols.com/warranty) [Terms & Conditions](https://www.primecontrols.com/terms-and-conditions) [Privacy Policy](https://www.primecontrols.com/privacy) [![Prime Controls ISO Logo Certified by Eagle Registrations Inc](https://www.primecontrols.com/hs-fs/hubfs/ISO%20logo%20Final.png?width=150&name=ISO%20logo%20Final.png "Prime Controls ISO Logo Certified by Eagle Registrations Inc")](https://www.primecontrols.com/hubfs/5692%20Prime%20Controls%2c%20Inc.%20QMS%20RE%202024v2.pdf) [![Prime Controls Logo in the Footer](https://www.primecontrols.com/hs-fs/hubfs/logo.png?t=1522417038839&width=150&name=logo.png "Prime Controls Logo in the Footer")](https://www.primecontrols.com/) [**1 (866) 435-8659**](tel:+18664358659) [**1 (937) 435-8659**](tel:+1937435-8659) **[vip@primecontrols.com](mailto:vip@primecontrols.com)** 4528 Gateway Circle Dayton, OH 45440-1712 © 2018 Prime Controls, Inc. All Rights Reserved. [Warranty](https://www.primecontrols.com/warranty)   [Terms & Conditions](https://www.primecontrols.com/terms-and-conditions)