support

Quality Sensors and Controls Delivered on Your Timeline

 
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Need Support?

For service or repairs, please call our world headquarters at +1 (937) 435-8659+1 (937) 435-8659 or email vip@primecontrols.com.

See our service options

Delivery and Returns

All Prime Controls products are hand assembled and inspected by our experts right here in the USA. Same-day shipment is available on most parts for domestic customers.


We understand that occasionally parts may be ordered in error and may require return. For those instances, we have outlined our return policy below.


Items may be returned unopened and in original condition within 30 days of shipment date without incurring a restocking fee. A full refund for the items returned will be made or the balance due will be adjusted if the invoice hasn’t been paid. If the items returned affect the per piece price due to a discount given for quantity discounts, the per unit price may be adjusted to reflect an accurate price for the quantity ultimately received. We reserve this right.


Items returned after 30 days of shipment date will incur a restocking fee in the amount of 20 percent of the value of the items returned. Items must be unopened and in original, new condition.

Place an Order

Contact one of our product experts to receive a quote or place an order.

Contact us to place an order

International Distributors

Prime Controls has handpicked a select group of distributors to better serve our customers.

See our international distributors

Service & Repair

Need help? For service or repairs, please call our world headquarters at +1-937-435-8659+1 937-435-8659 or email vip@primecontrols.com.

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Repair Procedure

Upon arrival, the product will be inspected for defects. A diagnostic test will be performed to determine the malfunctioning components. If a problem with the product is found, the product will be fixed and will be tested and operated for 8 to 12 hours.

 

All repairs are covered under warranty for three months from the day the product is shipped back to you.

Repair Rates

Hourly repair rates apply if the product warranty has expired. Travel time, expenses, and materials are not included and will be charged additionally.

Standard Labor: $180 USD/hour

Non-Prime Controls Labor: $360 USD/hour

International Handling: $50 USD Flat

SCHEDULE A REPAIR

Field Service & Installation Rates

Travel time, expenses, and materials are not included and will be charged additionally.

Monday-Friday: $180 USD/hour

($215 USD/hour for weekdays over eight hours)

Weekends and Holidays: $300 USD/hour

Non-Prime Controls Products: $360 USD/hour

SCHEDULE SERVICE