All Prime Controls products are hand assembled and inspected by our experts right here in the USA. Same-day shipment is available on most parts for domestic customers.
We understand that occasionally parts may be ordered in error and may require
Items may be returned unopened and in original condition within 30 days of shipment date without incurring a restocking fee. A full refund for the items returned will be made or the balance due will be adjusted if the invoice hasn’t been paid. If the items returned
Items returned after 30 days of shipment date will incur a restocking fee in the amount of 20 percent of the value of the items returned. Items must be unopened and in original, new condition.
Upon arrival, the product will be inspected for defects. A diagnostic test will be performed to determine the malfunctioning components. If a problem with the product is found, the product will be fixed and will be tested and operated for 8 to 12 hours.
All repairs are covered under warranty for three months from the day the product is shipped back to you.
As part of our ongoing product development and product life cycle process. Prime Controls will periodically discontinue the sale of specific products. Prime Controls will always work to ensure there is a convenient replacement that meets or exceed the previous product specification.
Click here to read Prime Controls' End of Life Policy.
Full list of End of Life Products.