SERVICE & REPAIR

Need help? For service or repairs, please call our world headquarters at +1-866-435-8659 or email vip@primecontrols.com.

REPAIR RATES
Hourly repair rates apply if the product warranty has expired.
Labor Rate $180.00 USD/hour

Labor Rate for Non-Prime Controls Products $360.00 USD/hour
Handling Rate for International $50.00 USD Flat

REPAIR PROCEDURE
Upon arrival, the product will be inspected for defects.  A diagnostic test will be performed to determine the malfunctioning components.  If a problem with the product is found, the product will be fixed and will be tested and operated for eight to twelve hours.  We strive to turn repairs around within twenty-four hours.  The average charged time for a repair is one hour.  If we estimate a repair time that will exceed half the price of a new unit, we will consult with the customer prior to doing any work.  If a problem with the product is not found, we will consult with the customer prior to sending it back.   

REPAIR WARRANTY
All repairs are covered under warranty for three months from the day the product is shipped back to the customer. 

FIELD SERVICE & INSTALLATION RATES
Monday through Friday Rates $180 USD/hour ($215 USD/hour for weekdays over eight hours)
Weekends and Holidays Rates $300 USD/hour

Service of Non-Prime Controls Products $360.00 USD/hour
Travel time, expenses and materials are not included and will be charged additionally.