How To Buy > Service Rates

Repair Information

HOURLY RATES AND CHARGES FOR REPAIRS AFTER WARRANTY HAS EXPIRED

IN HOUSE LABOR RATE $151.00 per hour

SHIPPING AND HANDLING $50.00

Our repair procedure

On arrival, we visually inspect for obvious defects. A diagnostic test is performed. to determine any malfunction in components. If a problem is not found, the unit is allowed to operate under various temperatures an other known conditions that might effect operation. If a problem is found and fixed, the unit is operated for an additional 8 to 24 hours. Our goal is to turn your repair around in one day. The average charged time for a repair is 1 hour. We will ask for your permission to continue if we estimate the charge to repair exceeds one half the value of a new unit. If you limit the amount on the repair, a note must accompany the repair when returned to Prime Controls, Inc.

REPAIR WARRANTY All repaired items are covered by a three month warranty (from the date of shipment back to the customer).

FIELD SERVICE AND INSTALLATION RATES $151.00 per hour, regular time Monday through Friday (minimum of $604.00 for fraction of a day). $215.00 per hour, weekdays over 8 hours. $300.00 per hour, weekends and holidays (minimum $1200.00) plus travel time, expenses and materials. Rates also apply to travel time. FIELD ENGINEERING ASSISTANCE $151.00 per hour with a minimum of 6 hours a day.